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Policies & PROCEDURES

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If you are a new client, please follow the steps below to submit an inquiry and schedule a Meet & Greet!

1. Review Services & Verify Eligibility

Click here to review the services we offer. Then, read the policies on this page to verify your pet’s eligibility. Be sure to reach out if you need help!

2. Inquire

Click here, fill out the form, and click “Create Your Account”. I will review the information provided and reach out shortly!

3. Questionnaire

Before the Meet & Greet, we ask that you complete this Intro Questionnaire so that we can save as much time on paperwork as possible during the Meet & Greet. We prefer to use that time to get to know each other!

4. Meet & Greet

We finally meet! Please have a key ready for us to take and keep to avoid key pickup and dropoff charges. At the end, you’ll sign the Service Agreement and other necessary forms, and all that will be left to do on your end is pay the invoice!

Tip: The forms are available for download at the bottom of this page if you want to get a head start!

5. Activate Your Account

Activate your account to upload proof of vaccination, pay invoices, verify your and your pet’s information, and more! Download the app on iTunes or Google Play and turn on notifications so you never miss a tail wag!

For established clients, the fastest and easiest way to make a reservation is by submitting the request directly to us from your Time to Pet portal. However, you can also give us a call or send us a message and we will take care of it! You will still receive emailed confirmations and invoices regardless of how you schedule.

Visits & Walks

  • Any age, breed, size and temperament is eligible.
  • Pets must be current on Rabies vaccines or have appropriate titer levels showing adequate immunity.
  • Because of the time between visits, for services occurring while you’re traveling, pets are not eligible for home visits if they have a seizure disorder, have had surgery within the last 14 days, are experiencing an acute or chronic illness involving vomiting and/or diarrhea, or any other condition in which they should be more closely monitored. If your pet has any such condition, please consider our BnB service or reach out for assistance in finding a reputable house sitter.

Pet BnB

  • Must be child friendly
  • Must be dog friendly
  • Must be cat friendly
  • Must be crate-trained
  • To board at the standard rate, your pet must be outdoor potty-trained; pad-trained pets and pets who still need training in general will board at the puppy rate.
  • Vaccines (or titers) required: Rabies, DAPP, and Bordatella for dogs; Rabies and FVRCP for cats.
  • Prevention Required: Flea prevention

Spruce-Ups

  • Any age, breed, size and temperament is eligible, but that is not to be mistaken with “guaranteed” due to the many possible reactions a pet can give when trying to perform grooming tasks on them.
  • Pets must be current on Rabies vaccines or have appropriate titer levels showing adequate immunity.
  • If coming to us (versus us coming to you) pet must be current on flea prevention and other vaccines (see BNB eligibility).

We welcome all service requests, whether they’re being scheduled a year out or 20 minutes from now. BUT, please keep in mind that the closer it is to the time you need us, the less availability we may have. 

  • Established clients will not pay any additional fees or surcharges for short notice requests.
  • New clients will pay a 30% surcharge for short notice requests in which a Meet & Greet is not possible.
  • Meet & Greets are complimentary and are required for all new clients prior to booking.
  • New client last minute requests (less than 72 hours notice, or 168 hours if service includes a holiday), in which there is not enough time for a Meet & Greet, will incur a 30% surcharge added to the total in lieu of a Meet & Greet.
  • Payment for non-recurring sitting services is due 10 days before the first day of service, or 20 days before if the dates include a holiday.
  • Payment for recurring services is due weekly by 11:59 PM on the Friday before the upcoming week starting on Monday.
  • All payments must be made through Time to Pet via a credit or debit card. Cash, checks and ACH payments are not accepted.

Tips are always appreciated, but absolutely never expected. If you would like to leave a tip, you can do so by adding it to your payment in Time to Pet or you can leave cash.

  • Note: Because payment is required prior to services starting, we understand if you’d rather wait until services are over to leave a tip. You can add a tip to a previously paid and closed invoice from your Time to Pet portal.

Parks Paws will issue a full refund to any cancelled booking if cancelled within 24 hours of confirmation and payment. After that 24-hour period, no refunds will be issued. Cancellations and changes will result in credits to your account according to the following schedule:

Standard Bookings:

  • 25+ Hours Notice: No fee. Credit of 100% of amount paid will be credited to your account.
  • 24 Hours or Less Notice: 100% fee. No credits will be issued.

Holiday Bookings:

  • 10+ Days Notice: No fee. Credit of 100% of amount paid will be credited to your account.
  • 6-9 Days Notice: 50% fee. Credit of 50% of amount paid will be credited to your account.
  • 5 Days or Less Notice: 100% fee. No credits will be issued.

Please note: frequent cancellations may result in the forfeiture of any credits that would otherwise be issued.

For sitting services performed in your home, we will need a key to access your home.

  • We must have a key, even if your home can be accessed via an electronic key pad or has remote unlocking features, due to the possibility of malfunction or the inability to get in touch with you when we arrive.
  • Please have a key ready for us to take and keep at the Meet & Greet, otherwise a $10 key pickup fee will apply each time we need to pick the key up from you.
    • Leaving a key under the mat or in a lock box is not an option; we MUST have a key prior to services starting. 
  • We will only return the key to you in person, and each in-person return is $10.
    • We will not leave it inside the home before you return because accidents happen, trips get extended, and we need to be able to get in to care for your pets if your return is delayed for any reason.
    • We will not leave it under the mat for security reasons.

Parks Paws cannot share responsibility of your pets with any other parties. This includes friends, neighbors, family, etc. Our policy is to be the sole caregiver to your pet while you’re away.  We cannot accept the risk of mistakes being made when others have entered your home to care for your pet, such as over and under-feedings, missed or overdosed medications, unlocked doors, or worse – an escaped pet. In addition, our insurance will not cover any losses or damages made in situations where others were sharing responsibility with us.

If you have personnel, such as a housekeeper or handyman, expected while you’re away, please ensure that you notify us of when they are expected.

While, by nature, pet care is a 24/7 job, we do enforce “office hours” of 10:00 AM to 7:00 PM in which all Meet & Greets, phone calls, scheduling and processing will occur. 

If you have an emergency outside of normal office hours, please text or email us with your situation and we will get back to you quickly!

BnB Meet & Greets, Dropoffs and Pickups are strictly by appointment only. We thank you for respecting our privacy and time by adhering to scheduled appointments.

Please note: Regardless of what time it is, we ask that you notify us as soon as you’ve returned home and your pet is back in your care! We need to make sure that if something happens to you, they are still being taken are of. If we are unable to verify your return after your estimated arrival time has passed, we will resume visits until you can be located. Extra visits are charged for at the normal rate, so please keep us updated!

Visit times may vary from day to day and we do not guarantee a specific time for any household except when medications are time-sensitive. Visits are completed during the following windows:

  • Morning visits occur between 7:00 AM and 10:00 AM
  • Midday visits occur between 12:00 PM and 5:00 PM
  • Night visits occur between 7:00 PM and 10:00 PM

We do try to keep all pets on a consistently spaced-out schedule. For example, if we visit your pet at 7:00 AM, their final visit for the day would be around 7:00 PM. If we visit your pet at 8:00 AM, their final visit would be around 8:00 PM, etc. If your pet is unable to be left alone for 12 hours over night, please consider our BnB service instead or reach out for help in finding a house sitter!